Al Hammdi Hospitals is a reputed hospital providing healthcare services to its patients, including online healthcare services to its registered patients through its mobile application . Usage of the application to access these services are subject to the acceptance of these Terms of Use.

If you do not agree to these Terms of Use and/or are not eligible or authorized to agree to these Terms of use, then you are not authorized to use the applications and services supported by Al Hammadi. By using this application, you are accepting these Terms of Use and are legally bound by all terms in this Terms of Use agreement.

As a registered patient of Al Hammadi you can access your patient user account and applicable services, using the user account details provided by Al Hammadi. Patients who choose to self-register through the patient mobile application will need to wait until their registration is confirmed by Al Hammadi, before their account is active. By registering, you agree that:

You are not impersonating any other person and are using your actual identity.

Your registration is subject to verification and confirmation by Al Hammadi and your patient user account will be activated only after confirmation.

The personal information provided during the registration process is true, accurate, current and complete. You are required to periodically review and update your registration data to ensure that it is always accurate and correct.

Your username and password are unique to you, and you agree not to disclose or share your username and password to or with any third party. You are responsible for keeping your password confidential and for notifying us immediately if your password has been hacked or stolen.

You also agree that you will be solely responsible for any activities conducted on or through the mobile application with your account regardless of whether or not you are the individual who undertakes such activities. This includes any unauthorized access and/or use of your account or your mobile. You hereby release and hold harmless Al Hammadi from any and all claims and causes of action arising out of or resulting from a third party's unauthorized use of your account.

Al Hammadi reserves the right to deny or revoke access to any user account at its sole discretion without any notice.

This application is only a tool to allow patients of Al Hammadi to collaborate in their own healthcare, use scheduling and communication services and to access their personal health record maintained by Al Hammadi.

All engagement between Al Hammadi and you through this application are governed by these Patient Terms.

As a user of services through the mobile application of Al Hammadi you agree to receive essential service related notifications in the form of SMS, email or mobile notifications.

You shall not use any service or information in this application for any purposes other than managing your personal health information or that of your immediate family members (with due authorization) and/or to engage with healthcare providers of Al Hammadi.

You are expected to avail of immediate professional medical attention in medical emergencies or critical care situations and not attempt to use the application to access your healthcare provider. The services enabled by the application is only meant to supplement your existing healthcare services and to enable you to collaborate better with your own healthcare providers, as decided by them.

Being an online application, there might be unforeseeable network and infrastructure issues in which case the application will not be available until the issue is rectified. Under such circumstances please directly contact Al Hammadi Hospitals in person for any services you may need. Al Hammadi is not liable for any periods of non-availability of this application.

Al Hammadi will make all possible efforts to provide you the best healthcare services. However, Al Hammadi shall not incur any liability and shall declare any service guarantee void in the event the user is in breach of any of the Terms and Conditions of this Agreement

Both parties are at liberty to terminate this agreement. Terminating the agreement will cancel only your user accounts in the mobile applications of Al Hammadi. It does not terminate nor impact any other consultations or patient-provider relationship that you have with Al Hammadi.

The application stores data, including PHI data, communications, usage data including but not limited to location, device type, operating system, browser, date-time and context usage. All data storage and transmissions are encrypted.

All your personal health data and usage data is owned by Al Hammadi irrespective of the access you may or may not have to it. Your usage and access to your data is defined by Al Hammadi

The accuracy, integrity and completeness of the personal health information you enter or allow to enter on your behalf is your responsibility, and Al Hammadi assumes no liability for it.

Data in your personal health records will be accessible to and modifiable by authorised healthcare providers of Al Hammadi, for the purpose of providing you with healthcare services.

Non- personalised system analysis of non-identifiable patient data may be done to enable better healthcare outcomes for the patients of Al Hammadi. However the identity of individual users will remain completely anonymous in such analysis.

All user data is covered by the Privacy Policy of Al Hammadi.

Every attempt will be made to provide responses to your questions within the stipulated response time. However do not under any circumstances, delay seeking direct medical attention from your healthcare provider or nearest hospital.

Asking medical questions to a healthcare provider, whom you have not been consulting directly, does not necessarily result in establishing a doctor-patient relationship. Any response from the healthcare provider only constitutes helpful information which must be verified with your own doctor.

Do not change any medication, treatment regimen or other healthcare measures without confirmation from your own healthcare provider. Any advice or information in responses to your questions/text consultations to healthcare providers of Aster, do not qualify as a medical prescription, diagnosis or treatment plan.

In the case of any emergency, always contact your own healthcare provider and go to the nearest hospital or healthcare provider.

Aster is not liable for any healthcare issues related to the questions raised. Information provided at the time of asking a question must be accurate and complete. This is only to ensure that the response provided is helpful to the patient and does not involve a liability on part of Aster.

Response time for a question is indicative of only the initial response to the question and does not include the time for responding to follow-up notes. Each follow-up should be expected to require the same response time as the initial question.

Payments for this service are covered by the payment terms for services through the mobile application.

All consultation fees for services through the mobile application interfaces of Al Hammadi have to be paid as per the terms of the service that you use. Offline payment collection for some of these services is supported too. Please contact Al Hammadi about this during your next in-person visit.

In course of time, Al Hammadi may introduce other services in the system, the charges for which will be communicated to you as and when such services are introduced.

Al Hammadi reserves the right to revise the consultation and service charges at any time, at the sole discretion of the Al Hammadi. The charge applicable at any given time, will be the charge displayed at the time of using the service.

Payments made for any remote monitoring plans will not be refunded should you decide to discontinue.

Data in this application of Al Hammadi can be created by your healthcare providers at Al Hammadi and by yourself (the patient) after logging into the application with your authorized user account. Information that is collected as you use our mobile application includes the following:

Personal information: Personal information includes name and email address that you provide at signup. It also includes phone number, address and other personally identifiable information that you may choose to add to your user account profile. No payment method information is stored by this application.

Personal Health Information: Personal health information about patients users, that patient users themselves or authorized employees of Al Hammadi enter into the Personal Health Record of a patient, including age, gender, known health conditions, medications, allergies, vaccinations, history of surgeries or procedures, goals, health journal entries and data that you enter into your health trackers either manually or by syncing with a health monitoring device or from a third party source that you alone authorize. It also includes medical reports and files that you choose to upload into your health profile.

Operations Data: In order to enhance your usage experience, the application uses cookies, server logs and other similar mechanisms to enable certain functionality, improve services and monitor service usage. These mechanisms are used to save user preferences, preserve session settings, help auto-authentication of frequently used services if required by your settings and to enable other similar functional requirements. You may use browser settings to disable cookies when using our web services, however it may result in some of the features and services of this application not functioning properly.

The personal and health information added through this application, through use of its services by patients and healthcare providers of Al Hammadi will not be shared, disclosed or displayed to anyone other than authorized employees of Al Hammadi. They will be able to update personal health information of their own patients by updated the patient health profile, uploading medical reports, adding review notes, health goals, monitoring feedback relevant as part of the consultation services used by the patients.

Al Hammadi is fully authorized to terminate patient user accounts at any time and such patients will no longer have further access to their personal health information stored in the application storage in event of that happening. Whether or not to share that information with the patient user before termination of the patient user account is the prerogative of Al Hammadi.

Contact Information: The services platform will send you communications (email and other notifications), as per notification settings, as part of essential functioning of services that you may avail, such as appointment booking information, alerts related to reviews and consultations by Al Hammadi healthcare providers. At time of registration you will be required to verify your mobile number email address. Your contact information may also be used for customer support services, should you choose to avail of them. In addition, we may use your contact information to provide you with information about our services. Your contact information is not shared with any third-party.

Anonymized data: Al Hammadi may analyze anonymized and aggregated collected through the services, for purposes of evaluating healthcare outcomes, healthcare requirement patterns and to measure the effectiveness of services and content. Such anonymized and aggregated information is not considered as personal information.

You are responsible for maintaining the confidentiality of your password and account information. You are responsible for all activities that occur in your account and you agree to notify Al Hammadi immediately of any unauthorized use of your account. Al Hammadi is in no way responsible for any loss that you may incur as a result of any unauthorized use of your user account and password.

We may disclose any information to government or law enforcement officials if we believe doing so is required to comply with law enforcement and legal process; to prevent or stop any illegal, unethical, or legally actionable activity; to protect your, our or others rights and safety.

We may disclose your personal information on your own request accompanied by your permission.

Al Hammadi does however reserve the right to deactivate or delete accounts of any user found to be in violation of our Terms of Use.

All data is stored only in the servers of Al Hammadi on the highly secure platform. Necessary measures in providing secure transmission of personal health information before it is transferred across the Internet from your personal computer or devices are ensured. However, you should be aware of possible risk involved in transmitting information over the Internet as no data transmission can be guaranteed to be 100% secure and of risk that others could find a way to thwart our security systems. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security and privacy of personal information you transmit to us, and you do so at your own risk.

All users of the mobile app of Aster are expected to be above 18 years of age. Parents, caregivers/guardians and healthcare providers are allowed to provide and store personal information about others, including minors and children. Any user providing, storing or submitting information on behalf of a child/person under guardianship assumes full responsibility over the submission, use, and transmission of such information.

Please note that this Privacy Policy may change from time to time as we continue to offer evolve our services. In the event of any changes in our Privacy Policy, the updated version will be posted here and take effect from the moment of posting.

The above mentioned terms are applicable as long as you are a registered patient of Al Hammadi using Al Hammadi’s mobile application.